Automotive Shop Foreman – Summary
Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Compensation
• Salary and Bonus based on experience
• Benefits
• Vacation
• Demo

Essential Duties
• Recruits, hires and motivates qualified service technicians.
• Assists technicians in developing their skills.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner as part of dispatching work
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Manages technician performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, monthly forecasts.
• Monitors technicians’ daily productivity reports
• Monitors shop condition, including cleanliness, safety and the condition of shop equipment. Reports problems dealer.
• Ensures the proper care, storage and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Strives for harmony and teamwork within the department
• Maintains safe work environment.
• Maintains professional appearance.
• Other tasks as assigned.

Education and/or Experience
• Four to ten years related experience and/or training; or equivalent combination of education and experience